Terms of Service

These Terms of Service ("Terms") govern your access to and use of Kicklayer's website, application, APIs, onboarding portals, communications, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you use the Service on behalf of an agency, company, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" includes that entity.

Kicklayer is a business software platform designed to help agencies create onboarding templates, collect project information and files from clients, send reminders, manage project readiness, and generate exports, summaries, and related workflow outputs.

We may add, change, or remove features over time. Some features may be offered only on specific plans or may depend on third-party providers.

You must be legally capable of entering into a binding agreement to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must provide accurate information, keep your account details current, and promptly notify us if you suspect unauthorized access, credential compromise, or misuse of a magic link or onboarding portal.

Certain parts of the Service require a paid subscription. Pricing, plan features, usage limits, and trial availability may be shown on the Service and may change from time to time.

Billing is processed through third-party payment and subscription providers. By purchasing a subscription, you authorize those providers to charge the applicable fees, taxes, and recurring amounts associated with your selected plan unless and until you cancel.

Except where required by law, fees are non-refundable once paid. Downgrades, upgrades, cancellations, failed payments, and subscription status changes may affect access to features, onboarding limits, white-labeling, reminders, exports, or other plan-based functionality.

You retain ownership of the information, files, templates, project materials, and other content you or your clients submit to the Service ("Customer Content"). You grant Kicklayer a non-exclusive, worldwide, limited license to host, copy, transmit, process, and display Customer Content solely as needed to operate, secure, improve, and support the Service.

You are responsible for ensuring that you have all rights, permissions, and legal bases needed to collect, upload, process, and share Customer Content through the Service, including any client information, brand assets, confidential materials, or credentials.

You agree not to, and not to permit others to:

• Use the Service for unlawful, deceptive, infringing, or fraudulent activity.
• Upload malware, harmful code, or content that interferes with the security or operation of the Service.
• Attempt to gain unauthorized access to other accounts, data, systems, or networks.
• Reverse engineer, copy, resell, rent, or misuse the Service except as expressly permitted by law.
• Use the Service to store or transmit content you do not have the right to handle.
• Send spam or abusive communications through onboarding links, reminders, support workflows, or integrations.
• Interfere with rate limiting, security controls, access logs, or plan enforcement measures.

Kicklayer may provide token-based onboarding links so agency customers can collect information from clients without requiring a separate login. You are responsible for distributing those links only to intended recipients and for configuring expiration settings appropriately.

Anyone with access to a valid onboarding link may be able to view or submit data for that onboarding until the link expires, is revoked, or access is otherwise restricted. You assume responsibility for how such links are shared and used.

The Service may include AI-assisted features such as project briefs, quality analysis, risk scoring, recommendations, or summaries. These outputs are provided for convenience and may be inaccurate, incomplete, or unsuitable for your specific circumstances.

You are responsible for reviewing AI-generated output before relying on it in production, client delivery, compliance, or business decisions. We do not guarantee that AI-assisted output will be error-free, available at all times, or appropriate for every workflow.

The Service may integrate with or depend on third-party services such as authentication providers, cloud storage, billing processors, email vendors, AI providers, and external communication tools. Your use of those services may also be subject to the provider's own terms and privacy policies.

We are not responsible for outages, errors, data handling practices, or content supplied by third-party services, except to the extent required by law.

Kicklayer and its licensors retain all rights, title, and interest in and to the Service, including software, design, branding, workflows, and documentation, excluding Customer Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your valid subscription term.

We may suspend or terminate access to the Service if we reasonably believe you have violated these Terms, created security or legal risk, failed to pay fees when due, or used the Service in a way that could harm Kicklayer, its users, or third parties.

You may stop using the Service at any time. Upon termination, your right to use the Service ends, but sections of these Terms that by their nature should survive termination will remain in effect.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Kicklayer disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and data accuracy.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, or that uploaded content, exports, reminders, AI outputs, or third-party integrations will always function exactly as expected.

To the maximum extent permitted by law, Kicklayer and its affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, even if advised of the possibility of those damages.

To the maximum extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of the amounts you paid to Kicklayer for the Service in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100).

You will defend, indemnify, and hold harmless Kicklayer and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses arising out of or related to your Customer Content, your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

These Terms are governed by the laws applicable in the jurisdiction where the operator of Kicklayer is established, without regard to conflict-of-law rules, except where mandatory law requires otherwise. You and Kicklayer agree to submit to the exclusive jurisdiction of the competent courts in that jurisdiction, unless applicable law permits another forum.

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and may provide additional notice when changes are material. By continuing to use the Service after updated Terms become effective, you agree to the revised Terms.

Questions about these Terms may be sent to support@kicklayer.com.